Effective Date: August 24, 2026
These Standard Terms and Conditions ("Terms") apply to your purchase, enrollment in, access to, or use of any product, program, service, digital resource, training, consulting service, educational offering, subscription, cohort, team seat, renewal, extension, add-on, or additional purchase offered by Ascendis Group LLC ("Ascendis," "Company," "we," "us," or "our"), unless a separate signed written agreement expressly states otherwise.
By purchasing, enrolling in, accessing, or using a Company product or Service, you ("Client," "Customer," or "you") acknowledge that you have read, understood, and agreed to these Terms.
Company provides products and services that may include training, education, consulting, implementation guidance, digital products, AI-related instruction, community access, office hours, curriculum materials, templates, prompts, workflows, resources, technology guidance, and related support.
The specific products, Services, access periods, features, deliverables, and pricing applicable to your purchase are those described on the applicable checkout page, order form, proposal, program participation agreement, or other written agreement.
Unless expressly stated in a separate written agreement, Company does not provide done-for-you implementation, custom software development, legal advice, tax advice, accounting advice, financial advice, employment advice, medical advice, therapy, or guaranteed business outcomes.
Client is responsible for Client's own implementation, decisions, business judgment, technology environment, team adoption, customer and client relationships, compliance obligations, and results.
Company may provide examples, frameworks, workflows, prompts, templates, recommendations, AI-related guidance, and educational materials, but Client remains responsible for deciding whether and how to use them.
Client is responsible for reviewing AI-generated or AI-assisted output before relying upon, publishing, distributing, implementing, or otherwise using that output.
Client shall pay all amounts owed under the applicable checkout page, order form, invoice, proposal, Program Participation Agreement, or other applicable purchase agreement.
Where a payment plan is offered, the payment plan is a fixed payment obligation and is not a cancelable monthly subscription, membership, or usage-based fee unless Company expressly states otherwise in writing.
For one-time purchases, the full purchase price is due at the time of purchase unless otherwise stated.
Client authorizes Company and its payment processors, including Square where applicable, to charge Client's selected payment method for amounts Client has authorized, including the applicable purchase price, scheduled installments, add-ons, upgrades, renewals, or other purchases authorized by Client.
Where permitted under the applicable agreement and law, Company may also attempt failed-payment retries and collect other amounts legitimately owed under an applicable agreement.
Client is responsible for maintaining a valid payment method when future or recurring payments are owed.
If a payment fails, Company may notify Client, retry the charge where authorized, suspend access, and require payment of outstanding amounts before restoring access.
Company is not required to extend access periods, participation deadlines, replay periods, delivery periods, or other program benefits because of a failed payment or suspended access.
Client is responsible for amounts legitimately owed under an applicable purchase or enrollment agreement.
To the maximum extent permitted by law and the applicable agreement, Client may also be responsible for reasonable costs Company incurs in collecting amounts owed or enforcing an agreement, including applicable collection costs, payment processor fees, chargeback fees, attorneys' fees, arbitration fees, and court costs.
Client agrees to contact Company at [email protected] regarding a billing issue and allow Company a reasonable opportunity to investigate and address the issue before initiating a chargeback or payment dispute.
If Client initiates an improper chargeback, payment dispute, reversal, or similar claim, Company may suspend or terminate access, pursue amounts legitimately owed, and exercise remedies available under the applicable agreement and law.
Nothing in this section eliminates refund, cancellation, chargeback, or consumer rights that cannot legally be waived.
Refund eligibility, fulfillment terms, delivery methods, and applicable cancellation rights are governed by the terms presented with the applicable product or Service and by Company's Fulfillment Policy.
Because Company offers different types of products and Services, including digital products, educational products, programs, consulting, and other offerings, refund and fulfillment terms may vary by purchase.
Client is responsible for reviewing the applicable checkout page, offer terms, and Fulfillment Policy before purchasing.
Nothing in these Terms limits refund or cancellation rights that cannot legally be waived.
For programs or Services where cohort participation or scheduled access applies, Company may, at its discretion, permit a deferral because of serious circumstances such as a medical emergency, death in the immediate family, birth, adoption, foster placement, natural disaster, fire, displacement, active military deployment, or acute documented business crisis.
Unless a specific program agreement states otherwise, deferral requests must be made in writing and are evaluated individually.
Payment obligations continue during a deferral unless Company expressly agrees otherwise in writing.
Deferrals do not apply to products or Services for which a deferral would not reasonably apply, including immediately delivered digital products, unless Company expressly agrees otherwise.
Client receives access to purchased products and Services for the period, if any, stated on the applicable checkout page, order form, product description, or written agreement.
Some digital products may be delivered immediately or made available through a webpage, download, email, member portal, software platform, or other delivery mechanism.
Company may condition, suspend, limit, or terminate access for non-payment, improper chargebacks, misconduct, intellectual-property misuse, unauthorized sharing, platform abuse, security concerns, illegal conduct, or other material breach.
Company is not required to extend an access period because Client failed to use or access a purchased product or Service during the applicable access period.
Company may use or recommend third-party platforms, software, payment processors, artificial intelligence tools, automation systems, communication providers, and other technologies.
Company does not control third-party providers and is not responsible for their outages, errors, pricing changes, account restrictions, feature changes, data loss, access interruptions, service discontinuations, terms, platform rules, privacy practices, policy changes, or other actions.
Company may update lessons, tools, prompts, templates, workflows, examples, recommendations, implementation guidance, and other materials as technology changes.
Client is responsible for reviewing and complying with the terms, policies, and requirements of third-party tools Client chooses to use.
Company products and Services may teach, demonstrate, incorporate, recommend, or use artificial intelligence and automated technologies.
AI systems can produce inaccurate, incomplete, outdated, biased, unexpected, or otherwise unsuitable output.
Client is responsible for reviewing and independently evaluating AI-generated or AI-assisted output before relying upon it or using it for business, financial, employment, customer, health, legal, compliance, or other consequential decisions.
Company does not guarantee the accuracy, availability, functionality, performance, or continued availability of any third-party AI platform.
Where a Company product or Service includes access to a community, group, live event, office hours, cohort, or other participant space, Client shall behave professionally and respectfully.
Client shall not harass, bully, discriminate, spam, scrape, improperly solicit participants, recruit for competing programs, send abusive communications, share confidential participant information, disrupt sessions, misuse community access, or engage in conduct Company reasonably determines is harmful to the community, Company, instructors, staff, contractors, or other participants.
Company may warn, moderate, restrict, suspend, remove, or terminate Client for violating these standards.
If Company terminates Client for material misconduct, refund eligibility will be determined according to the applicable purchase agreement, Fulfillment Policy, and non-waivable law.
Where Client participates in a group program, community, cohort, event, or other environment where information from other participants is shared, Client shall not disclose private, sensitive, financial, operational, personal, strategic, proprietary, or confidential information shared by another participant without that participant's consent.
Client may discuss general lessons learned but may not expose another participant's private or confidential information.
Company owns or licenses the rights in its original curriculum, frameworks, methods, recordings, slides, written materials, templates, prompts supplied by Company, program structures, product materials, names, trademarks, logos, website content, community content created by Company, digital resources, and other proprietary materials Company provides ("Company Materials").
Unless otherwise expressly stated in writing, Client receives a limited, revocable, non-exclusive, non-transferable license to use Company Materials for Client's personal or internal business use during the applicable access period.
Purchasing or accessing Company Materials does not transfer ownership of Company intellectual property to Client.
Subject to Company's ownership of Company Materials and other third-party rights, Client retains ownership of original prompts, workflows, SOPs, dashboards, AI configurations, business materials, systems, tools, and other work Client independently creates using knowledge learned through Company products or Services.
Client's ownership of Client-created work does not grant Client ownership of Company Materials incorporated into or underlying that work.
Client may use skills, concepts, general knowledge, and Client-created work developed through Company products and Services in Client's own business and, where appropriate, in work performed for Client's customers.
Unless Company expressly gives written permission, Client shall not:
Client may generally screenshot and publicly share Client's own original work, AI configurations, workflows, implementation examples, and other materials independently created by Client.
Client may not screenshot, post, distribute, reproduce, or publicly display Company slides, curriculum pages, recordings, proprietary templates, proprietary frameworks, private community content, or other protected Company Materials without Company's written permission.
If Client materially breaches Company's intellectual-property rights or access restrictions, Company may terminate access, revoke applicable licenses, demand removal of improperly used materials, and pursue remedies available under applicable law.
Where Company offers live sessions, office hours, Q&A calls, workshops, community events, or other recorded activities, Client understands that those activities may be recorded.
Where applicable, Client consents to being recorded when participating after appropriate notice that recording is occurring.
Recordings may be used for program delivery, participant archives, internal training, quality control, education, and other purposes disclosed in connection with the applicable Service.
If Client voluntarily provides a testimonial, review, submitted win, feedback, case study, photo, video, or other material to Company for promotional use, Client grants Company permission to use that submitted material for Company's marketing, educational, training, internal, and promotional purposes, subject to applicable law and any limitations expressly agreed to in writing.
Company may edit submitted materials for length, clarity, or format but will not intentionally alter them in a way that materially misrepresents Client's meaning.
Nothing in these Terms requires Client to provide a testimonial.
Company may collect and use information Client provides in connection with purchases, enrollment, website use, communications, and participation in Company Services to operate its business, process payments, communicate with Client, deliver products and Services, improve its offerings, enforce agreements, and conduct marketing where permitted.
Company's collection and use of personal information is further described in the Ascendis Group LLC Privacy Policy.
Company may communicate through email, SMS, telephone, AI-assisted communications, automated communications, platform messages, and other contact methods where permitted and where any legally required consent has been obtained.
Providing a phone number alone does not constitute consent to receive promotional SMS messages.
Consent to receive promotional SMS messages is not a condition of purchase.
Message frequency varies. Message and data rates may apply.
Clients may reply STOP to applicable SMS messages to opt out.
SMS and mobile-information practices are further described in Company's Privacy Policy and SMS Terms.
If Client is located outside the United States, Client agrees that these Terms apply except to the extent applicable local law provides rights or protections that cannot legally be waived.
Company will honor mandatory consumer protection, electronic messaging, cancellation, cooling-off, refund, privacy, data protection, and other rights where legally required.
Company products, Services, educational materials, AI-related instruction, examples, templates, and recommendations are provided for educational and informational purposes unless a separate written agreement expressly states otherwise.
Company is not Client's lawyer, accountant, tax advisor, financial advisor, employment advisor, therapist, doctor, cybersecurity consultant, or compliance officer.
Client is responsible for complying with laws, contracts, platform rules, privacy obligations, employment rules, customer obligations, professional obligations, industry standards, and other requirements applicable to Client's use of AI tools, automations, prompts, data, workflows, communications, and business systems.
Client is responsible for deciding what information may appropriately be entered into AI tools, third-party platforms, prompts, automations, forms, Company communities, or other systems.
Client shall protect Client's login credentials, use reasonable security practices, and promptly take appropriate action if Client becomes aware of unauthorized access or suspected misuse.
Company does not recommend entering sensitive, confidential, regulated, or proprietary information into third-party AI systems unless Client has independently determined that doing so is appropriate and permitted.
Client may stop using or participating in a Company product or Service at any time.
Stopping participation or use does not automatically cancel payment obligations, create refund rights, extend access, or eliminate restrictions on Company Materials.
Company may suspend or terminate Client's access for non-payment, improper chargebacks, community misconduct, intellectual-property misuse, unauthorized sharing, misrepresentation, security concerns, illegal conduct, abusive behavior, or other material breach.
Upon termination, access may end immediately. Refund rights and outstanding payment obligations remain subject to the applicable purchase agreement, Fulfillment Policy, and non-waivable law.
Company does not guarantee any particular business, financial, revenue, productivity, employment, marketing, technology, artificial-intelligence, or other result from purchasing or using its products or Services.
Examples, case studies, testimonials, demonstrations, and educational materials are illustrative and do not guarantee that Client will achieve the same or similar results.
Client's results depend on numerous factors outside Company's control, including Client's decisions, implementation, effort, experience, business conditions, technology, market conditions, and third-party platforms.
To the maximum extent permitted by law, Company's total liability arising out of or related to a particular purchase, agreement, product, program, material, access period, payment, or Service shall not exceed the amount Client paid Company for the specific product or Service giving rise to the claim.
To the maximum extent permitted by law, Company shall not be liable for lost profits, lost revenue, lost opportunity, lost business value, lost data, reputational harm, indirect damages, consequential damages, incidental damages, special damages, punitive damages, business interruption, third-party platform failures, or AI-tool failures.
Nothing in these Terms excludes or limits liability that cannot legally be excluded or limited.
To the maximum extent permitted by law, Client agrees to indemnify, defend, and hold harmless Ascendis Group LLC and its owners, officers, employees, contractors, affiliates, and agents from third-party claims, damages, losses, liabilities, costs, and expenses arising from Client's material breach of these Terms, misuse of Company Materials, violation of law, violation of third-party rights, misuse of AI tools, Client's customer or client work, or Client's conduct in connection with Company Services.
Before filing arbitration or litigation, the complaining party shall provide written notice describing the dispute and allow 30 days for informal resolution unless immediate injunctive relief is reasonably necessary.
Written dispute notices to Company should be sent to [email protected].
Except for claims that qualify for small claims court, claims seeking appropriate injunctive relief, or matters for which applicable law prohibits mandatory arbitration, disputes shall be resolved by binding arbitration administered by the American Arbitration Association under its applicable rules.
Client may opt out of this arbitration provision by emailing [email protected] within 30 days after accepting these Terms. The email should include the subject line "Arbitration Opt-Out," Client's full name, and the date of the applicable purchase or enrollment.
To the maximum extent permitted by law, Client and Company agree that claims must be brought individually and not as part of a class, collective, representative, private-attorney-general, or consolidated action.
If a dispute proceeds in court rather than arbitration, Client and Company waive the right to a jury trial to the maximum extent permitted by law.
Nothing in this provision waives rights that applicable law does not permit a party to waive.
These Terms and applicable agreements shall be governed by the laws of the state in which Ascendis Group LLC is organized and maintains its principal business operations, without regard to conflict-of-law principles, except where applicable non-waivable law requires otherwise.
Subject to applicable arbitration obligations and non-waivable law, court proceedings arising from these Terms shall be brought in a court of competent jurisdiction in that state.
Client may not assign an applicable agreement without Company's written consent.
Company may assign an agreement in connection with a merger, acquisition, sale of assets, restructuring, change of control, or transfer of business operations.
If any provision of these Terms is determined to be invalid or unenforceable, the remaining provisions will remain in effect to the maximum extent permitted by law.
Company's failure to enforce a provision is not a waiver of that provision.
Company may update operational rules, schedules, platforms, tools, curriculum, product features, delivery methods, and implementation details when reasonably appropriate.
Material changes to legal or payment terms applicable to an existing Client will be handled in accordance with the applicable agreement and law.
Company may send notices to the email address or other contact information Client provides, and Client is responsible for keeping that information current.
Electronic signatures, checkout acceptance, checkbox acceptance, clickwrap acceptance, typed names, payment, enrollment, or access to a purchased product or Service may constitute acceptance of the applicable agreement where legally permitted.
These Terms, together with the applicable checkout terms, order form, proposal, Program Participation Agreement, Privacy Policy, SMS Terms, Fulfillment Policy, and any other terms expressly incorporated into the applicable purchase, constitute the agreement between Client and Company regarding that purchase or Service, except where a separately signed written agreement states otherwise.
Provisions relating to payment obligations, collections, chargebacks, confidentiality, intellectual property, prohibited use, privacy, disclaimers, limitation of liability, indemnification, dispute resolution, notices, and other provisions that by their nature should survive shall survive expiration or termination to the extent applicable.
Questions regarding these Terms may be directed to:
Ascendis Group LLC
Email: [email protected]
Website: ascendisgroupllc.com